What information does the MyMob App capture and how is it used?
The app collects and uses the following types of personal and sensitive information where provided by you, or other members of your “Mob”, including a child that is provided with a user name and password in order to use the app as part of your “Mob”, in the app:
The personal and/or sensitive information listed above and children’s usernames and passwords may be viewed by other users of the app that have access to your “Mob” (including users of your “Mob” that become part of your “Mob” before or after you enter the above information into the app. It is important to understand that the information you add into the app now may not only be viewed by people who are in your “Mob” now – it may also be viewed by people who join your “Mob” at a future date).
Why does the app capture personal and sensitive information?
The app is designed to facilitate the sharing of information between members of your “Mob”. This is the primary purpose for which we capture and use your personal and sensitive information via the app. We collect personal and sensitive information via the app:
Minimum information that you are required to enter into the app
You are not required to enter any personal and/or sensitive information into the app, although you may still choose to do so, and we may still collect usage data in any event (unless you use a tool to block us from doing so). Highlighted in red text in the following diagram is the minimum information that must be entered into each feature of the app in order to use the feature in the intended manner. Highlighted in white text are descriptions of optional areas in which you can also enter personal information. All of this information will be shared with your “Mob” (other than information that you enter during direct messaging sessions with another member of your “Mob” – this information will only be disclosed to those in your “Mob” in the direct messaging session). You can also use a pseudonym but if you do so or enter false personal or sensitive information about yourself into the app it may make it difficult for other members of your “Mob” to identify you or to interact with you through the app in the intended manner.
How is the information captured?
Our data hosting provider
What happens if we determine we were not entitled to collect unsolicited personal or sensitive information?
If we determine that we were not entitled to collect certain unsolicited personal or sensitive information that has been captured by the app and the information is not contained in a Commonwealth record, we will, as soon as practicable, take whatever steps are reasonable to destroy the information or ensure the information is de-identified but only if it is lawful and reasonable to do so.
What happens if we no longer need the information?
What are my opt out rights?
You may opt out of all personal and sensitive information collection by the app by not entering any such information into the app. However, this will make it impracticable for you to use the app unless members of your “Mob” can otherwise identify you. In addition, the app will still collect usage data unless you use a third party tool that prevents the collection of usage data from the app. You can also opt out of personal information collection through the app by uninstalling the app. To uninstall the app you may use the standard uninstall process available as part of your device. Other users may still enter your personal information into the app.
Data Retention Policy
We do not intend to delete content captured by the app unless we are required to do so by law. If you would like us to delete content that you have provided via the app, please contact us and we will consider your request and respond in a reasonable time.
We will not use or disclose any personal or sensitive information entered or uploaded into the App for the purposes of direct marketing.
We take the protection of personal and sensitive information provided to us very seriously. We provide and/or use physical, electronic and procedural safeguards and use our reasonable endeavours to protect your personal and sensitive information we process and maintain from misuse, interference, loss, and from unauthorised access, modification or disclosure. For example, we limit access to this information to authorised employees and contractors who need to know that information in order to operate, develop or improve our app.
Tips on how to protect your privacy
We provide the following tips and suggestions which may assist in protecting your privacy and that of any child that is provided with a user name and password in order to use the app as part of your “Mob”:
Access to information
If you have any questions regarding privacy while using the app or have questions, inquiries or complaints about our privacy practices, please contact us. Our contact details are as follows:
Post: The Privacy Officer
Drummond Street Services Inc,
100 Drummond Street, Carlton, VIC 3053
Telephone: (03) 9663 6733
We will also, on request, within a reasonable period after the request is made, provide you with access to the personal and/or sensitive information which we hold about you except where the request for access is frivolous or vexatious. We take reasonable steps to ensure the information we collect from the app is up to date, accurate and complete. However, if, at any time, you discover that such information is incorrect, you may contact us by any of the above methods to have the information updated so that it is correctly recorded by us.
The above rights of access are also available to any child who uses the app.
We are committed to complying with our legal obligations. If you think we are falling short of our obligations including by breaching our obligations under the Privacy Act 1988 (Cth) please contact us and we will investigate your complaint within a reasonable period.